Issue Summary
Problem:
The Swif desktop app closes automatically after being left open for several minutes, even when not manually closed by the user.
Expected Behavior:
The Swif desktop app should remain open unless the user closes it.
Actual Behavior:
The app closes on its own after a few minutes of inactivity.
Root Cause
This issue is not a typical application crash. Instead, it is related to a corrupted Spotlight index on the macOS device. The corrupted index prevents the system from recognizing the Swif Desktop App as properly installed. As a result, the system (or agent) repeatedly attempts to reinstall the app, which leads to the app being closed and reinstalled in a loop.
Step-by-Step Debugging & Resolution
1. Confirm the Symptoms
Open the Swif desktop app.
Leave it running without interaction for several minutes.
Observe if the app closes automatically.
2. Check Spotlight Indexing
The root cause is often a corrupted Spotlight index. To verify, try running the following command in Terminal:
mdls -name kMDItemDisplayName /Applications/Swif.app
If this command fails or does not return the expected result, the Spotlight index may be corrupted.
3. Rebuild the Spotlight Index
To fix the corrupted index, rebuild it using the following commands in Terminal:
sudo mdutil -i off /
sudo mdutil -E /
sudo mdutil -i on /
Explanation:
sudo mdutil -i off /— Turns off indexing on the main volume.sudo mdutil -E /— Erases the existing Spotlight index.sudo mdutil -i on /— Turns indexing back on and rebuilds the index.
Note:
Running these commands will delete and rebuild the Spotlight index for your entire system. This may take some time, depending on the size of your disk.
4. Reinstall the Swif Desktop App (if needed)
After rebuilding the index, reinstall the Swif desktop app to ensure it is properly recognized by the system.
5. Verify the Fix
Open the Swif desktop app again.
Leave it open for several minutes.
Confirm that the app no longer closes automatically.
Additional Notes
If the
mdlscommand does not work for any application (not just Swif), this is a strong indicator of a device-level indexing issue.If you continue to experience issues after rebuilding the index, contact Swif support and provide details about your device and the steps you have taken.
Contact
If you need further assistance, please reach out to Swif support or your technical contact.