# Help Center | Swif.ai

> Help Center | Swif.ai

## Device Management

- [How to lock someone out \(account lock\)](https://help.swif.ai/en/articles/6918497-how-to-lock-someone-out-account-lock.md)
- [How to Reset a Device Password](https://help.swif.ai/en/articles/6918504-how-to-reset-a-device-password.md)
- [How to Change a Device Account Permission Level](https://help.swif.ai/en/articles/6919314-how-to-change-a-device-account-permission-level.md)
- [How does Swif Mobile Device Management \(MDM\) work?](https://help.swif.ai/en/articles/6860945-how-does-swif-mobile-device-management-mdm-work.md)
- [How to wipe a device](https://help.swif.ai/en/articles/6918485-how-to-wipe-a-device.md)
- [Swif enrollment methods for all OSs](https://help.swif.ai/en/articles/10526465-swif-enrollment-methods-for-all-oss.md)
- [Swif.ai MDM Major Features by OS](https://help.swif.ai/en/articles/11664487-swif-ai-mdm-major-features-by-os.md)

## Compliance automation

- [Antivirus \(EDR\) detection and reporting](https://help.swif.ai/en/articles/8451985-antivirus-edr-detection-and-reporting.md)
- [Password manager detection and reporting](https://help.swif.ai/en/articles/8452227-password-manager-detection-and-reporting.md)
- [Remove inactive devices from Vanta](https://help.swif.ai/en/articles/8470817-remove-inactive-devices-from-vanta.md)
- [Difference between SOC 2, HIPAA, ISO 27001, and GDPR](https://help.swif.ai/en/articles/9002538-difference-between-soc-2-hipaa-iso-27001-and-gdpr.md)
- [Criminal Justice Information Services \(CJIS\) Security Policy](https://help.swif.ai/en/articles/9072174-criminal-justice-information-services-cjis-security-policy.md)
- [How to Set Up the Swif.ai Integration with Thoropass](https://help.swif.ai/en/articles/9411432-how-to-set-up-the-swif-ai-integration-with-thoropass.md)
- [Set up Swif integration with Vanta](https://help.swif.ai/en/articles/7940111-set-up-swif-integration-with-vanta.md)
- [Set up Swif integration with Drata](https://help.swif.ai/en/articles/7232168-set-up-swif-integration-with-drata.md)
- [How to Customize General Compliance Requirements for Your Organization](https://help.swif.ai/en/articles/10074000-how-to-customize-general-compliance-requirements-for-your-organization.md)
- [How to Set Up Swif Integration with Sprinto](https://help.swif.ai/en/articles/10223361-how-to-set-up-swif-integration-with-sprinto.md): Streamline Compliance Automation with Swif and Sprinto
- [Custom Compliance Controls in Swif](https://help.swif.ai/en/articles/11396533-custom-compliance-controls-in-swif.md)
- [Google Cloud Service Account Setup for uploading Devices to Google Workspace](https://help.swif.ai/en/articles/13556736-google-cloud-service-account-setup-for-uploading-devices-to-google-workspace.md)
- [Manually re-sync device compliance evidence to Drata, Vanta, and Thoropass](https://help.swif.ai/en/articles/13893540-manually-re-sync-device-compliance-evidence-to-drata-vanta-and-thoropass.md)

## Compliance Center

- [Compliance Center Overview](https://help.swif.ai/en/articles/14131782-compliance-center-overview.md)
- [Device Compliance Rules](https://help.swif.ai/en/articles/14833552-device-compliance-rules.md)

## Shadow IT

- [Swif's Chrome Extension: Installation & Overview](https://help.swif.ai/en/articles/9932250-swif-s-chrome-extension-installation-overview.md)
- [Track Shadow IT via Google Workspace Integration](https://help.swif.ai/en/articles/10292762-track-shadow-it-via-google-workspace-integration.md)
- [Shadow IT Features: Complete Visibility and Control](https://help.swif.ai/en/articles/10292773-shadow-it-features-complete-visibility-and-control.md): Take Control of Shadow IT: Track, Manage, and Secure Your SaaS Tools
- [Swif Firefox Extension: Installation & Overview](https://help.swif.ai/en/articles/10694282-swif-firefox-extension-installation-overview.md)
- [Swif Edge Extension: Installation & Overview](https://help.swif.ai/en/articles/10794467-swif-edge-extension-installation-overview.md)
- [Swif Safari Extension: Installation & Overview](https://help.swif.ai/en/articles/10832417-swif-safari-extension-installation-overview.md)
- [Tracking Shadow IT via Azure AD Integration](https://help.swif.ai/en/articles/11077571-tracking-shadow-it-via-azure-ad-integration.md)
- [Understanding How Swif.ai Calculates Shadow IT Risk Scores](https://help.swif.ai/en/articles/11990663-understanding-how-swif-ai-calculates-shadow-it-risk-scores.md)
- [Detecting and Managing Post-Departure App Access \(Shadow IT Notifications\)](https://help.swif.ai/en/articles/12685723-detecting-and-managing-post-departure-app-access-shadow-it-notifications.md)
- [Manual Account Provisioning & Deprovisioning Checklists in Swif](https://help.swif.ai/en/articles/13402455-manual-account-provisioning-deprovisioning-checklists-in-swif.md)
- [Shadow IT status framework: All Apps, Approved, Unmanaged, Needs Review, and Prohibited](https://help.swif.ai/en/articles/13402560-shadow-it-status-framework-all-apps-approved-unmanaged-needs-review-and-prohibited.md)
- [Shadow IT – Manage Blocklist](https://help.swif.ai/en/articles/13719861-shadow-it-manage-blocklist.md)
- [Shadow IT – Block Applications from Device Details](https://help.swif.ai/en/articles/13720084-shadow-it-block-applications-from-device-details.md)
- [Shadow IT – Block Applications from the Device Group page](https://help.swif.ai/en/articles/13720169-shadow-it-block-applications-from-the-device-group-page.md)
- [Shadow IT – Block Applications from the Software page](https://help.swif.ai/en/articles/13720810-shadow-it-block-applications-from-the-software-page.md)
- [LLM Tracking: Monitor and Control Personal LLM Usage](https://help.swif.ai/en/articles/15076295-llm-tracking-monitor-and-control-personal-llm-usage.md)
- [User-Installed Apps](https://help.swif.ai/en/articles/15526651-user-installed-apps.md)

## Onboarding & Offboarding

- [How to order your first device](https://help.swif.ai/en/articles/6918370-how-to-order-your-first-device.md)
- [How to View Your Company Dashboard](https://help.swif.ai/en/articles/7860901-how-to-view-your-company-dashboard.md)
- [Team management](https://help.swif.ai/en/articles/8219289-team-management.md)

## Software installation

- [Installing Software from the Swif App Store](https://help.swif.ai/en/articles/6860930-installing-software-from-the-swif-app-store.md)
- [Install/Uninstall CrowdStrike Falcon](https://help.swif.ai/en/articles/7217311-install-uninstall-crowdstrike-falcon.md)
- [Installing Custom Software via Swif](https://help.swif.ai/en/articles/9579728-installing-custom-software-via-swif.md)
- [How to Use Swif's Self-Service Software Portal](https://help.swif.ai/en/articles/10219767-how-to-use-swif-s-self-service-software-portal.md): Empower Employees with IT-Approved Software While Maintaining Control
- [Install/Uninstall SentinelOne Agent \(macOS & Windows\)](https://help.swif.ai/en/articles/10630376-install-uninstall-sentinelone-agent-macos-windows.md)
- [How to Find the Installed App Name for Custom Applications](https://help.swif.ai/en/articles/13165586-how-to-find-the-installed-app-name-for-custom-applications.md)
- [Using Placeholders in Script Editors for Custom Software Uploader](https://help.swif.ai/en/articles/14589853-using-placeholders-in-script-editors-for-custom-software-uploader.md)
- [Installing and Managing Software on Windows and Linux with Swif](https://help.swif.ai/en/articles/15384672-installing-and-managing-software-on-windows-and-linux-with-swif.md)

## APIs

- [Public APIs - Device and evidence retrieval](https://help.swif.ai/en/articles/9341271-public-apis-device-and-evidence-retrieval.md)
- [Public APIs - Your API key token for Swif.ai](https://help.swif.ai/en/articles/9222136-public-apis-your-api-key-token-for-swif-ai.md)
- [Public APIs - How to Edit Device Extension Attributes via Webhook API](https://help.swif.ai/en/articles/13172920-public-apis-how-to-edit-device-extension-attributes-via-webhook-api.md)
- [Public APIs - Manage employees](https://help.swif.ai/en/articles/13901608-public-apis-manage-employees.md)
- [Public APIs - Fetch Script Execution Reports](https://help.swif.ai/en/articles/14188336-public-apis-fetch-script-execution-reports.md)
- [Public APIs – Team Installer Retrieval](https://help.swif.ai/en/articles/15318912-public-apis-team-installer-retrieval.md)
- [Sync Swif Devices into Snipe-IT](https://help.swif.ai/en/articles/15868208-sync-swif-devices-into-snipe-it.md)

## SSO

- [Okta Verify app installation](https://help.swif.ai/en/articles/9963412-okta-verify-app-installation.md)
- [Enabling Azure SSO for Swif's Login](https://help.swif.ai/en/articles/10333937-enabling-azure-sso-for-swif-s-login.md)
- [Enabling Okta SSO for Swif Login \(OIDC + SAML + SCIM\)](https://help.swif.ai/en/articles/10336042-enabling-okta-sso-for-swif-login-oidc-saml-scim.md)
- [Enabling Google Workspace SSO for Swif's Login](https://help.swif.ai/en/articles/10336053-enabling-google-workspace-sso-for-swif-s-login.md)
- [Enforcing Google SSO at Mac Login](https://help.swif.ai/en/articles/11329236-enforcing-google-sso-at-mac-login.md)
- [Enforcing Okta SSO at macOS Login](https://help.swif.ai/en/articles/11329254-enforcing-okta-sso-at-macos-login.md)
- [Enforcing Azure AD SSO at macOS Login](https://help.swif.ai/en/articles/11329265-enforcing-azure-ad-sso-at-macos-login.md)

## MSP

- [MSP Portal](https://help.swif.ai/en/articles/9971841-msp-portal.md)

## FAQ

- [Do you ship internationally?](https://help.swif.ai/en/articles/6860937-do-you-ship-internationally.md)
- [What HRIS directory systems does Swif.ai integrate with?](https://help.swif.ai/en/articles/6861160-what-hris-directory-systems-does-swif-ai-integrate-with.md)
- [Contact Support](https://help.swif.ai/en/articles/7219001-contact-support.md)
- [How to unlock the activation lock by asking Apple support](https://help.swif.ai/en/articles/7839701-how-to-unlock-the-activation-lock-by-asking-apple-support.md)
- [Does Swif support macOS Ventura?](https://help.swif.ai/en/articles/6861877-does-swif-support-macos-ventura.md)
- [How long does shipping take?](https://help.swif.ai/en/articles/6860935-how-long-does-shipping-take.md)
- [How does the Swif agent work?](https://help.swif.ai/en/articles/6860941-how-does-the-swif-agent-work.md)
- [How to upgrade to the growth plan](https://help.swif.ai/en/articles/7183969-how-to-upgrade-to-the-growth-plan.md)
- [Getting Started in 5 Minutes](https://help.swif.ai/en/articles/8073345-getting-started-in-5-minutes.md)
- [Outline of User Authentication Requirements for Swif](https://help.swif.ai/en/articles/8478519-outline-of-user-authentication-requirements-for-swif.md)
- [IT Disposition](https://help.swif.ai/en/articles/8558906-it-disposition.md)
- [Why is the FileVault recovery key important?](https://help.swif.ai/en/articles/8578781-why-is-the-filevault-recovery-key-important.md)
- [Change your keychain password to match with your login password](https://help.swif.ai/en/articles/8578787-change-your-keychain-password-to-match-with-your-login-password.md)
- [FAQ: Windows device info is missing](https://help.swif.ai/en/articles/8725712-faq-windows-device-info-is-missing.md)
- [How to Make Your Organization Compliant \(SOC 2, ISO 27001, HIPAA, NIST, NIS2, CMMC\)](https://help.swif.ai/en/articles/8797839-how-to-make-your-organization-compliant-soc-2-iso-27001-hipaa-nist-nis2-cmmc.md)
- [Does Swif work on macOS 11?](https://help.swif.ai/en/articles/8823109-does-swif-work-on-macos-11.md)
- [How does Swif detect MDM exists in the Windows installer even if there is no MDM?](https://help.swif.ai/en/articles/8836524-how-does-swif-detect-mdm-exists-in-the-windows-installer-even-if-there-is-no-mdm.md)
- [Bitlocker encryption not turning on](https://help.swif.ai/en/articles/9096773-bitlocker-encryption-not-turning-on.md)
- [Install Amazon root SSL certificate \(Error: Unable to get local issuer certificate\)](https://help.swif.ai/en/articles/9126274-install-amazon-root-ssl-certificate-error-unable-to-get-local-issuer-certificate.md)
- [Address Book](https://help.swif.ai/en/articles/9213763-address-book.md)
- [Why Your Organization Should Adopt Managed Apple IDs for Employees](https://help.swif.ai/en/articles/9213978-why-your-organization-should-adopt-managed-apple-ids-for-employees.md)
- [Controlled Unclassified Information \(CUI\)](https://help.swif.ai/en/articles/10004258-controlled-unclassified-information-cui.md)
- [Swif Value Props](https://help.swif.ai/en/articles/10250480-swif-value-props.md)
- [How to access an immutable audit trail](https://help.swif.ai/en/articles/10331020-how-to-access-an-immutable-audit-trail.md)
- [Understanding Team Admin Audit Trails in Swif](https://help.swif.ai/en/articles/10333881-understanding-team-admin-audit-trails-in-swif.md)
- [How to Track Relocation Shipments for Employee Devices in Swif](https://help.swif.ai/en/articles/10394664-how-to-track-relocation-shipments-for-employee-devices-in-swif.md)
- [How to Disable Location Tracking, Live Terminal, and Remote Desktop in Swif](https://help.swif.ai/en/articles/10574417-how-to-disable-location-tracking-live-terminal-and-remote-desktop-in-swif.md)
- [Swif Admin User Behavior on Managed Devices](https://help.swif.ai/en/articles/10778798-swif-admin-user-behavior-on-managed-devices.md)
- [Swif Data Refresh Guide](https://help.swif.ai/en/articles/10843225-swif-data-refresh-guide.md)
- [Configuring SentinelOne Exclusions for Swif.ai to Prevent False Positives](https://help.swif.ai/en/articles/10492969-configuring-sentinelone-exclusions-for-swif-ai-to-prevent-false-positives.md)
- [Configuring CrowdStrike Falcon Exclusions for Swif.ai to Prevent False Positives](https://help.swif.ai/en/articles/11459997-configuring-crowdstrike-falcon-exclusions-for-swif-ai-to-prevent-false-positives.md)
- [Avoiding the “Reverse Shell” Warning with Swif Live Terminal](https://help.swif.ai/en/articles/13958638-avoiding-the-reverse-shell-warning-with-swif-live-terminal.md)

## Team Management

- [Granting Super Admin Permissions in Swif](https://help.swif.ai/en/articles/10309730-granting-super-admin-permissions-in-swif.md): Streamline organizational management with Swif's new Super Admin permissions, enabling enhanced control and flexibility for your teams.

## Employee Management

- [How to Use Swif’s Employee Portal](https://help.swif.ai/en/articles/10542477-how-to-use-swif-s-employee-portal.md)
- [How Swif.ai Handles Employee Records](https://help.swif.ai/en/articles/11554745-how-swif-ai-handles-employee-records.md)
- [How to Merge Employee Records](https://help.swif.ai/en/articles/15368556-how-to-merge-employee-records.md)

## Security & Privary

- [Swif.ai EU Security Guidance: Standard Contractual Clauses \(SCCs\)](https://help.swif.ai/en/articles/11061947-swif-ai-eu-security-guidance-standard-contractual-clauses-sccs.md)
- [macOS/iOS/iPadOS MDM Security Features and Settings](https://help.swif.ai/en/articles/11400020-macos-ios-ipados-mdm-security-features-and-settings.md)
- [Security Scanning Tools at Swif.ai](https://help.swif.ai/en/articles/12526782-security-scanning-tools-at-swif-ai.md)
- [Firewall Requirements for Using Swif.ai](https://help.swif.ai/en/articles/13721742-firewall-requirements-for-using-swif-ai.md)
- [How Swif.ai Protects Critical APIs](https://help.swif.ai/en/articles/13862845-how-swif-ai-protects-critical-apis.md)
- [Swif Firefox Certificates – What They Are and Why They’re Needed](https://help.swif.ai/en/articles/14332362-swif-firefox-certificates-what-they-are-and-why-they-re-needed.md)
- [Browser Extension Security and Privacy in Swif](https://help.swif.ai/en/articles/14726569-browser-extension-security-and-privacy-in-swif.md)
- [Admin Safeguard: Verification for Destructive Actions](https://help.swif.ai/en/articles/15005208-admin-safeguard-verification-for-destructive-actions.md)
- [Swif Support Access to Customer Accounts and Managed Devices](https://help.swif.ai/en/articles/15520435-swif-support-access-to-customer-accounts-and-managed-devices.md)

## Release Notes

- [Release Notes - MDM Services](https://help.swif.ai/en/articles/11096624-release-notes-mdm-services.md): https://feedback.swif.ai/dashboard/changelog
- [Release Notes - Applications](https://help.swif.ai/en/articles/11107514-release-notes-applications.md): Changelogs: https://feedback.swif.ai/changelog

## Security & Compliance

- [Swif.ai GDPR Compliance Statement](https://help.swif.ai/en/articles/12023885-swif-ai-gdpr-compliance-statement.md)
- [Swif.ai and FedRAMP: What You Need to Know](https://help.swif.ai/en/articles/12023907-swif-ai-and-fedramp-what-you-need-to-know.md)
- [Swif.ai EU Data Residency](https://help.swif.ai/en/articles/13578297-swif-ai-eu-data-residency.md)

## CVE Report

- [Device CVE Report Overview](https://help.swif.ai/en/articles/12455437-device-cve-report-overview.md)

## Troubleshooting

- [Troubleshooting: DioException \(400 Bad Response\) During Swif Installation](https://help.swif.ai/en/articles/15557284-troubleshooting-dioexception-400-bad-response-during-swif-installation.md)

## Desktop App

- [Managing Swif's Desktop App UI and Company Resources](https://help.swif.ai/en/articles/13979653-managing-swif-s-desktop-app-ui-and-company-resources.md)

## Password Vault

- [Manage Password Vault](https://help.swif.ai/en/articles/13979725-manage-password-vault.md)

## Billing

- [Managing Your Swif Subscription via AWS Marketplace](https://help.swif.ai/en/articles/14025897-managing-your-swif-subscription-via-aws-marketplace.md)
- [Swif Pricing Overview](https://help.swif.ai/en/articles/14605564-swif-pricing-overview.md)

## Event Logs

- [Tracking Device and Browser Events with Swif](https://help.swif.ai/en/articles/11077609-tracking-device-and-browser-events-with-swif.md)

## Free GRC

- [Compliance Marketplace – Self-hosted GRC software - COMP](https://help.swif.ai/en/articles/14297038-compliance-marketplace-self-hosted-grc-software-comp.md)

## Browser Extension

- [How Swif’s Browser Extension Works With the MDM Agent](https://help.swif.ai/en/articles/14661518-how-swif-s-browser-extension-works-with-the-mdm-agent.md)
- [Deploy Swif's Browser Extension Organization-Wide](https://help.swif.ai/en/articles/10060356-deploy-swif-s-browser-extension-organization-wide.md)
- [Prevent sign-up for domains by Swif's Browser Extension](https://help.swif.ai/en/articles/10292707-prevent-sign-up-for-domains-by-swif-s-browser-extension.md): Take Control of Shadow IT: Prevent Unauthorized Sign-Ups with Swif's Browser Extension
- [How Swif’s Browser Extension Tracks & Manages Shadow IT on Managed Devices](https://help.swif.ai/en/articles/11357391-how-swif-s-browser-extension-tracks-manages-shadow-it-on-managed-devices.md)
- [How Swif’s Browser Extension Uses LLM for Intelligent Features](https://help.swif.ai/en/articles/14726403-how-swif-s-browser-extension-uses-llm-for-intelligent-features.md)
- [PII Tracking in Swif’s Browser Extension](https://help.swif.ai/en/articles/14744604-pii-tracking-in-swif-s-browser-extension.md)
- [Sensitive App Prolonged Activity Tracking in Swif’s Browser Extension](https://help.swif.ai/en/articles/14746269-sensitive-app-prolonged-activity-tracking-in-swif-s-browser-extension.md)
- [File Upload Restriction in Swif’s Browser Extension](https://help.swif.ai/en/articles/14746439-file-upload-restriction-in-swif-s-browser-extension.md)
- [AI-Assisted Provisioning and Deprovisioning](https://help.swif.ai/en/articles/15917112-ai-assisted-provisioning-and-deprovisioning.md)

## TrustClaw

- [Getting Started with TrustClaw](https://help.swif.ai/en/articles/15610184-getting-started-with-trustclaw.md)
- [Getting Started with TrustClaw for Enterprise](https://help.swif.ai/en/articles/15610503-getting-started-with-trustclaw-for-enterprise.md)