Welcome to the Swif support page! We are here to help you with any questions or issues you may have while using our product. In this article, we will outline what you can expect when engaging our support team.
Hours of support
Our support team is available to assist you from Monday to Friday 9 AM to 6 PM PST. We understand that issues can arise at any time, and we are committed to providing timely and effective support to all our users. No matter where you are in the world or what time it is, our support team is here to help.
Contact support
You can reach out to support via the in-app Intercom or our support email support@swif.ai.
First response SLA
Our first response SLA (service level agreement) is 2 hours. This means that when you submit a support request, you can expect a response from our team within 2 hours. Our support team is committed to providing timely and effective support to all our users, and we strive to resolve all issues as quickly as possible.
What to expect when engaging our support team
When you engage our support team, you can expect a professional and courteous response from one of our support representatives. Our team is made up of experts who are dedicated to helping you solve any issues you may have. We may ask you for additional information to help us better understand your issue, and we may provide you with instructions on how to resolve the issue yourself if it is a simple fix. If we are unable to resolve your issue via Intercom or email, we may schedule a call or remote session to assist you further.