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How to unlock a device after they are locked
Updated over a month ago
  1. On the devices table, you can click a locked device to unlock it.

  2. For Mac devices, you will receive the PIN from your admins to unlock the device.

    Then you can apply the code on the Mac lock screen. Please note, that if the unlock screen doesn't let you type in or the keyboard fails to enter values, you can press (Command + R) during reboot, then the unlock screen will work.
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    A Mac showing that recoveryOS is locked.


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  3. For Windows devices, you will confirm to unlock it.

  4. For Linux users, once locked by the Admin, you can access the login screen by switching to the correct TTY.

    Use Ctrl + Alt + F2 for physical machines

    HostKey + F2 for virtual machines to access the login screen

  5. You can select multiple devices to unlock together and find the Mac & Linux device's unlock PIN code.


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  6. If the whole device group is locked, you can unlock the device group directly and find the Mac & Linux device's unlock PIN code.


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