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Manually re-sync device compliance evidence to Drata, Vanta, and Thoropass

Updated over a week ago

When a device looks out of sync between Swif and your compliance platform (Drata, Vanta, or Thoropass), you can trigger an on‑demand re‑sync from the device details page. This will re‑send device evidence from Swif and override existing evidence in your compliance tool.

This article covers:

  • When to use the re‑sync button

  • Prerequisites and supported devices

  • How to re‑sync a device to Drata

  • How to re‑sync a device to Vanta

  • How to re‑sync a device to Thoropass

  • What evidence is re‑synced

  • In‑app notifications and status

  • Common reasons re‑sync may not work

When to use the re‑sync button

Use re‑sync when:

  • A device shows as compliant in Swif but non‑compliant / not synced in Drata, Vanta, or Thoropass.

  • Evidence was previously sent but your compliance platform still shows stale or missing data.

  • You’ve recently fixed a device configuration (e.g., enabled disk encryption) and want to force an update to your compliance tool.

Re‑sync does not change device settings. It only re‑sends evidence that Swif already has about the device.

Prerequisites

The re‑sync option only appears when all of the following are true:

For Drata

  • Drata integration is set up and connected for the team.

  • Device type: Laptop only.

  • Device is enrolled in Swif.

  • Device has an owner in Swif that matches a personnel record in Drata.

For Vanta

  • Vanta integration is set up and connected for the team.

  • Device type: Laptop only.

  • Device is enrolled in Swif.

  • Device has an owner in Swif that matches a user in Vanta.

For Thoropass

  • Thoropass integration is set up and connected for the team.

  • Device type: Laptop or phone.

  • Device is enrolled in Swif.

  • Device has an owner in Swif that matches a user in Thoropass.

If a device does not meet these prerequisites, you will not see the re‑sync button for that integration.

How to re‑sync a device to Drata

  1. Go to Device Management in Swif.

  2. Search for and open the device details page for the laptop you want to re‑sync.

  3. In the compliance section for Drata, look for the “Sync to Drata” or “Re‑sync to Drata” button:

    • If this is the first sync from Swif to Drata for this device, the button is labeled Sync.

    • If the device has been synced before, the button is labeled Re‑sync.

  4. Click Sync to Drata / Re‑sync to Drata.

  5. Swif starts an asynchronous job to:

    • Call reSyncDeviceAndEvidence for this device, and

    • Re‑send all supported Drata evidence.

  6. While the sync is running, Swif periodically checks sync status using the internal tracking API. You may see the status as In progress.

  7. When the sync finishes, Swif shows a SYNC_EVIDENCE_FINISH in‑app notification.

    • Clicking the notification takes you back to the device details page and opens the sync dialog with results.

  8. In the sync results, you’ll see which evidence types were updated.

“Personnel not found in Drata” warning

If the device owner does not match a personnel record in Drata, Swif cannot complete the sync. In that case you’ll see a warning like:

Personnel not found in Drata. Please ensure the user is added to the Drata system.

To fix:

  1. Add or confirm the user in Drata.

  2. Ensure the email / identifier matches the owner of the device in Swif.

  3. Run Re‑sync to Drata again.

How to re‑sync a device to Vanta

  1. Go to Device Management in Swif.

  2. Open the device details page for the laptop you want to re‑sync.

  3. In the compliance section for Vanta, find the “Sync to Vanta” or “Re‑sync to Vanta” button.

  4. Click Sync to Vanta / Re‑sync to Vanta.

  5. Swif calls reSyncDeviceAndEvidence for this device and restarts all evidence sync jobs to Vanta.

  6. Swif tracks progress and, when finished, shows a SYNC_EVIDENCE_FINISH in‑app notification.

  7. From the device details page, you can view which evidence types were successfully re‑synced.

If the device is not a laptop, not enrolled, missing an owner, or Vanta integration is not enabled, the Vanta re‑sync button will not appear.

How to re‑sync a device to Thoropass

  1. Go to Device Management in Swif.

  2. Open the device details page for the device you want to re‑sync.

    • Thoropass supports both laptops and phones/tablets; only those device types will show the Thoropass re‑sync option.

  3. In the compliance section for Thoropass, find the “Sync to Thoropass” or “Re‑sync to Thoropass” button.

  4. Click Sync to Thoropass / Re‑sync to Thoropass.

  5. Swif calls reSyncDeviceAndEvidence and restarts all evidence sync jobs for Thoropass.

  6. After sync completes, Swif shows a SYNC_EVIDENCE_FINISH in‑app notification and updates the device sync history.

  7. The UI will show which Thoropass evidence items were updated for that device.

If the device is not a laptop or phone, not enrolled, missing an owner, or Thoropass integration is not enabled, the Thoropass re‑sync button will not appear.

What evidence is re‑synced?

When you trigger a re‑sync, Swif re‑sends all supported evidence for that integration and overrides the existing evidence in your compliance platform.

Drata evidence (re‑synced)

For Drata, Swif re‑syncs:

  1. Device Info

  2. Auto Updates Evidence

  3. Hard Drive Encryption Evidence

  4. Lock Screen Evidence

  5. Password Manager Evidence

  6. Antivirus Evidence

  7. Application Block Evidence

Reference:

Vanta evidence (re‑synced)

For Vanta, Swif re‑syncs:

  1. Device Info

  2. Auto Updates Evidence

  3. Hard Drive Encryption Evidence

  4. Lock Screen Evidence

  5. Password Policy Evidence

Reference:

Thoropass evidence (re‑synced)

For Thoropass, Swif re‑syncs:

  1. Device Info

  2. Hard Drive Encryption Evidence

  3. Antivirus Evidence

Reference:

In‑app notifications and sync status

Swif tracks each sync operation per device and shows:

  • Current status of each evidence sync (including IN_PROCESSING states while work is still being done).

  • A sync history / tracking record for that device.

  • A “SYNC_EVIDENCE_FINISH” in‑app notification when the re‑sync job completes.

From the notification:

  • Clicking View opens the device details page and the sync dialog so you can see which evidence was updated.

Under the hood, Swif:

  • Starts sync with reSyncDeviceAndEvidence.

  • Uses a sync tracking API to poll for completion and determine when all evidence items are no longer IN_PROCESSING.

Common reasons re‑sync may not work

If you don’t see the re‑sync button or the sync does not complete, check:

  1. Integration not connected

    • Confirm Drata, Vanta, or Thoropass is connected for the team in Swif.

  2. Unsupported device type

    • Drata: laptops only.

    • Vanta: laptops only.

    • Thoropass: laptops and phones/tablets.

    • Desktop servers or other device types will not show re‑sync.

  3. Device not enrolled

    • Only enrolled devices appear with re‑sync options.

  4. Missing device owner

    • The device must have an owner assigned in Swif.

    • The owner must exist in the corresponding compliance tool (Drata/Vanta/Thoropass).

  5. Personnel mapping issues (Drata/Vanta/Thoropass)

    • If personnel / user mapping fails, Swif will show a warning (for example “Personnel not found in Drata”).

    • Fix the mapping in your compliance tool, then re‑run re‑sync.

  6. Long‑running sync

    • Evidence sync is asynchronous and may take several minutes to complete, depending on the partner platform.

    • You can safely close the dialog; Swif will notify you via in‑app notification when the job finishes.

Related resources

Related Articles
Set up Swif integration with Drata
Set up Swif integration with Vanta
Remove inactive devices from Vanta
How to Set Up the Swif.ai Integration with Thoropass
Swif Value Props
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