The Windows Swif Remote Desktop Policy turns on Swif Remote Desktop on your Windows devices, so admins can see and control a device's screen from the Swif console, for remote support and troubleshooting.
For how to connect, and how sessions work, see Introduction to Remote Desktop.
Requirements
Item | Details |
Devices | Windows 10 or later |
Swif agent | 1.339.0 or later |
Ownership | Company-owned and BYOD |
Settings
Setting | Default | What it does |
Enable Swif Remote Desktop | On | On: Swif installs Swif Remote Desktop on the device, keeps it up to date, and sets its access password, so admins can connect remotely. |
Each device gets its own access password, which Swif generates and keeps. You see it when you click Connect.
Turning it off doesn't remove the app yet. If you turn off Enable Swif Remote Desktop, or unassign the policy, Swif Remote Desktop keeps running on the device for now. A fix is in progress. To stop remote access now, turn off Remote Desktop for your organization. See How to Disable Location Tracking, Live Terminal, and Remote Desktop in Swif.
Create the policy
In Swif, go to Device Management > Policies, then select Create new policy > Configure a Policy.
Select Windows Swif Remote Desktop Policy.
Keep Enable Swif Remote Desktop on, and save.
Assign the policy to your Windows devices, or device groups.
Connecting
On Windows, you can connect when the device is locked, or a user is signed in.
Open the device in Swif, and click Remote Desktop.
Under Swif Remote Desktop, click Connect.
Enter the Connection ID and Password in the Swif Remote Desktop app on your computer.
Moving from RustDesk
This policy replaces the earlier Windows Remote Desktop (RustDesk) policy. When you assign it, the Swif agent removes RustDesk from the device, and installs Swif Remote Desktop.
Assign the Windows Swif Remote Desktop Policy to the devices.
Check that Remote Desktop on each device shows Swif Remote Desktop as Configured.
Unassign the old RustDesk policy.
Troubleshooting
Swif Remote Desktop shows Not Configured
Check that the device is assigned this policy, with Enable Swif Remote Desktop on.
Check that the device's Swif agent is 1.339.0 or later.
No Connection ID or Password appears
Click Retry. If it still doesn't appear, check that the device is online, and that the Swif agent is running.
Security software blocks Swif Remote Desktop
Allow Swif Remote Desktop in your security software.
Related resources